Shipping and Delivery
At AwhiteNote, we aim to ship orders within 1-5 business days. After dispatch, delivery typically takes 8-14 business days for US destinations. We’re happy to offer free shipping within the USA!
Once your order is on its way, you’ll receive a shipping confirmation email with a tracking number to follow your package. Please allow up to 24 hours for the tracking system to update.
Once your order is shipped, we’ll send a confirmation email with a “Track Order” button. This link will direct you to our website for live updates on your delivery.
If you haven’t received a shipping confirmation yet, double-check your order confirmation email. Your shipping email will be sent after your order is processed. For any issues, please contact us at support@awhitenote.com.
If your package seems to be lost or hasn’t arrived, let us know. We’ll contact the courier to investigate. If your item is confirmed lost or stolen, we’ll work with you to find a solution.
If your package hasn’t arrived within 30 business days, reach out to us, and we’ll launch an investigation on your behalf.
*Please note: Once we pass your order to our courier, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by our courier. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.
Unfortunately, once an order is confirmed, the shipping address cannot be modified. If there is a mistake, please double-check all details before confirming your order.
Currently we only ship to USA.
We offer free shipping across the USA!
Product Questions
Don’t worry! We continuously restock our wood sign designs. Keep an eye on our website for updates on availability.
Absolutely! You can send a wood sign gift directly by entering the recipient’s address as the shipping address and your own as the billing address.
*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package – we’re sorry!
If an item can’t be added to your cart, it’s likely sold out. Keep checking back, as we regularly restock our items.
Returns and Exchanges
Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer returns for 30 days from date of delivery/receiving of order.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached swing tag, shoe boxes and jewellery packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Sadly, we know that sometimes our products is just not quite the right fit for some people. All items must be returned in the same condition as it was sent including tags and product features.
Customers has to pay a fee when returning the products to us. Shipping and handling charges and other fees are also included. We don’t accept cash payments on delivery. You would like to provide a legitimate tracking number when filling out the return form for your return to be processed successfully. Regular products are often returned for a refund, replacement, or a credit hold. Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete.
We are working hard behind the scenes to get the orders in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant directly.
Payment
All jokes and puns aside – your privacy and security is our highest priority. We trust in Paypal which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
We offer PayPal as the way of completing your transaction!
All pricing for our United States store is listed in United States Dollars (USD).
Contact Us
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
Once your order has been confirmed, it can’t be modified or cancelled. If you’d wish to return a product, you’ve to start out the returns procedure once you’ve received the item. – We’re sorry for this inconvenience!
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is support@awhitenote.com. This also allows us to keep a paper trail for your issue so we can help you as best we can, we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
Customer Support:
Phone: +12406881580
Mail: support@awhitenote.com
Business address: 2606 Mae Wade Ave, Adamstown, MD 21710, USA